Provide courteous and efficient check-in / out service to all guests.
为所有客人提供持续高效的登记/离店服务
Respond to all inquiries promptly and tactfully.
对所有要求做出迅速熟练的反应
Prepare amenities for VIP guests and return guests.
为贵宾客人和回头客准备备品
Offer luggage assistance upon arrival and also escort the VIP guests to the room after the registration.
协助到店客人的行李指引登记后的贵宾客人入住房间
Offer assistance to departing guests by means of helping them with their luggage and escorting them to the driveway.
协助离店客人的行李引领出店
Be available in the hotel lobby and provide directions and offer assistance to the hotel guests.
在酒店大堂为客人提供尽可能的指引及帮助
Constantly update yourself about the hotel products and services, any special attractions, local events, restaurants, and places to visit.
不断学习酒店产品及提升服务质量熟悉当地其他会议娱乐餐饮场所
Ensure hotel driveway and lobby areas are kept in a clean and tidy condition at all times.
确保酒店车道及大堂整洁通畅
Ensure the rooms are in superior condition and proper ame
